The standard terms and conditions below have been prepared by the e-brand and can be freely used by Danish customers at SmartWeb. SmartWeb recommends purchasing an e-mark subscription, so that the e-mark can adapt the conditions to your business, as well as continuously send updates about changes in the law, so that the conditions also cover the legal requirements in the future. Read more about the e-label.
General information:
Note: We only have online sales, no in-store sales, at the address below.
Kristian Maersk & Co.
Tax nr. 38589164
Address Praestemarksvaenge 10E
Post No. 4000
City of Roskilde
Denmark
We only offer card payment in the EU
We do not charge any fees of any kind
Bank transfer
Bank payment see info:
Payment to our Danish account:
Account Name: Kristian Maersk & Co.
Reg. No. 6737
Account no. 0001189555
If you pay from a foreign account, you must use
Account Name: Kristian Maersk & Co.
IBAN: DK7967370001189555
SWIFT / BIC: SYBKDK22
IN COMMENT TO RECEIVER, WRITE YOUR ORDER NO.
If you need help, call +45 61777531 or send an email to E-mail: kundeservice@kristian-maersk.dk
Freight
Home delivery DKK 50
Package shop DKK 45
Sent with Post Danmark
It takes approx. 2 days to live
Right of withdrawal
NOTE: We do not accept returned CBD products, silver water, water stick, MSM, Salt, Salt pipe and hemp. Because it is not allowed to sell on to others.
As a consumer, you have a 14-day right of withdrawal when you shop with us.
The cancellation period expires 14 days after the day you received your item. If you have ordered several different items in one order, but they are delivered individually, the deadline runs from the day you receive the last item.
The deadline means that you have 14 days from receipt to notify us that you want to cancel your purchase. You can send an email to (insert email address) or use the standard withdrawal form, which you will find at the bottom of the trading conditions.
You cannot cancel the purchase by refusing to receive the item without notifying us at the same time.
Cancellation of part of the purchase
If you have purchased several items from us, you have the option of returning one or more items, even if they were purchased in one order.
Please note that you will not get the shipping costs back if you regret part of your purchase.
Please note that you can only get a part of the shipping costs back.
Return
Once you have notified us that you want to cancel your purchase, you have 14 days to send the item back to us.
You must pay for the package to be returned yourself, and you are liable if any damage occurs during transport.
Certain items cannot be returned by normal post. This applies to: For all our goods they must send with a tracking number and not to Spain but to an address in Denmark which you receive by mail.
The costs for returning these goods are expected to cost a maximum of: DKK 65.
The condition of the item when you send it back
If the item has lost value and this is because you have used it in a way other than what was necessary to establish the nature, characteristics and way of functioning of the item, you can only get a part of the purchase amount back. The amount you can get back depends on the commercial value of the item, and in some cases it may mean you can only get back the shipping costs.
Refund of the purchase amount
NB we do not take back CBD products, silver water, waterstick, MSM, Salt, Saltpipe and hemp. Because it is not allowed to sell on to others.
If you regret your purchase, you will get your money back. If the item is impaired, we deduct the amount you are liable for.
We will refund all payments received from you, including delivery costs (however, this does not apply to extra delivery costs in cases where you have chosen a different form of delivery than the cheapest form of standard delivery that we offer), no later than 14 days from the day on which we has received your message that you want to cancel the agreement.
We return the money with the same means of payment that you used for the purchase, unless we have agreed otherwise.
We can withhold payment until we have received the item, unless you send us documentation that you have returned it.
The item is sent to:
Address received by mail
We only receive packages that are sent directly to the address.
Right of complaint
When you shop with us as a consumer, the rules of the Purchase Act apply to the purchase of goods.
This means that you have the right to complain for 24 months.
If your complaint is justified, this means that you can either get the item repaired, exchanged, the money back or a reduction in the price, depending on the specific situation.
You must advertise within a "reasonable time" after you have discovered the error. If you make a complaint within two months after the fault is discovered, the complaint will always be timely.
If the complaint is justified, we will refund your (reasonable) shipping costs. The item must always be sent back in proper packaging. Also remember to get a receipt for shipping so we can reimburse you for shipping costs.
Personal data policy
We need the following information when you shop with us:
Name, address, phone no. island